Frequently Asked Questions
As a registered user, you will be able to checkout faster, save frequent addresses, access your order history and track your orders!
No, you may check out as a guest. However, you are encouraged to register for an account as it saves you time from having to enter your billing and shipping details in future.
Email us at firstname.lastname@example.org or leave us a message here. We will be able to assist you further!
Simply select your desired merchandise, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.
Most orders will be shipped within 1 to 3 working days upon confirmation of your payment.
For orders within Singapore, we accept PayNow, Visa and Mastercard payments via PayPal.
For international orders, we accept Visa, MasterCard payments via PayPal.
We will be able to process a return for regular priced items. Store credits will be issued for returns and customers can then utilise it to purchase a more suitable size or design. Postage incurred for returning the item back to us will be borne by the customer.
Store credits in the value of the original item will be issued after item has been received. $3 will be deducted from the store credits as the initial courier fee is partially borne by Lovengold.
Store credits are valid for 6 months from the date of issue and strictly non-refundable and non-extendable.
Orders purchased with credits and discount codes are not eligible for exchanges, returns and refunds.
All sale items are strictly non-exchangeable, non-returnable & non-refundable.